This is a cross post from Facebook. Facebook is a site that I use frequently, and earlier this evening I noticed that they drastically and suddenly changed a lot of their layout around. I wasn't entirely happy about all of this, so I decided I would send them feedback, and I decided I'd have some fun writing it. So this is the unabridged feedback email I sent them.
Dear Facebook,
We need to talk. For your benefit, and because it's always good to feel appreciated, I'll start and end this letter on a positive note. But be aware that the creamy center of this message is full of chocolate, nougat, and all the real issues that we'll have to address. (Minus the first two; sorry to dash your hopes.) So in case this message reaches a random intern who has to make a quota of reading hundreds upon hundreds of feedback emails each day, and said intern is not really all that interested in my superfluous and empty flattery surrounding the real meat of this, you can kindly skip ahead to the area sectioned off with asterisks. That way you'll have more time to update your LinkedIn profile and try and land yourself a better job.
So look, Facebook, you've got a lot going for you. You really have a lot to offer and you usually provide a pretty fantastic service. $300 million in revenue last year is saying something, but what's really great is your continued integrity in the face of temptation. That punk Yahoo! offered you $1.4 billion, but you weren't about to sell yourself to a jerk like that. You stay classy, and you don't let some hotshot search engine try to take advantage of you, even when the money is really good.
And from my side of things, it's mostly been great. Sure you've had your days where you've needed to cool your jets and you wouldn't let me log in for an hour or two, but these things happen when a man and a social networking platform enter into a relationship like this. I can understand that you've got bugs and issues that you need to take time to work out, and I can give you your space--provided this sort of thing isn't a regular occurrence. And to your credit, it hasn't been.
Now I know you've got to maintain your independence. A lot of people gave you a lot of crap after that first big makeover--you know, when you tried on the news feed and the mini feed for the first time. That was a big day for you, something you should have been able to remember in a positive light, but people whined and moaned about privacy, even though you spent so many hours getting the privacy control settings ready. Well I noticed. I have a pretty good idea how much time you put into that, and I always though it looked great--and still does! And then there was the incident with going from your old layout to "new Facebook." You got a lot of flak for that, too. But I just want you to know that I always supported you during that troubling time. I thought the new Facebook was wonderful! I thought it gave way more control and really facilitated stalking to the extreme the exchange of information in an optimal way. I know you had haters, but I really liked what you did with yourself.
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But we still need to talk. I came home today and it didn't take long for me to see what you've done. I'm not trying to hurt your feelings, but this latest facelift of yours is not exactly one for the books. As hard as this may be to hear, I started thinking about wanting to break up with you, Facebook, after seeing some of these changes. I know that's harsh, but that's why I want us to talk this through. I think if we listen to each other, we can really solve some problems and both feel better about the situation. I'll go first.
First, what the hell is this flabby crap you've got hanging over the right called "Highlights"? Seriously, what is it? It looks like a button or two on the news feed snapped and some of that just started spilling over onto the right. Honestly, tuck that in; it's a mess. You can do better than this. Now in all seriousness, the highlights on the right are totally redundant. Why can't they just be absorbed into the news feed? They're the same kind of thing after all. I mean, do we even need a right-hand column? Now I can admit that I'm not an expert on design, but I do know that the latest style isn't always actually the greatest thing, because all that crap hanging off on the right is making me lose my already-virtually-nonexistent sense of focus. It's too much at once. Tone it done a few notches, Facebook.
And speaking of things that are latest but not necessarily greatest, I'll just come out and say it: I think the rounded corners on the thumbnail images look terrible on you. I know what you're trying to do, with the whole Web 2.0 thing, but let's face it: everybody and their grandmother is going for the rounded corners thing right now, and when you add it to just about everything, you just really come off like you're trying way too hard. Not to mention the fact that you're not even being consistent--the search auto complete images, main profile image, and a couple other places still have square corners! If you're going to do something, at least do it right the first time. So I think you should just drop it altogether. I don't think you'll be able to pull it off quite right. Go back to the nice, orthodox thumbnail images that we all love. Maybe you were thinking that if you rounded everyone off like that, that maybe those ugly "highlights" wouldn't show throw quite as much on your Home screen--but maybe you were wrong this time, kid. And if this really bothers you, then let's meet in the middle: go back to square images for now, and if your friends at Microsoft ever decide to fully implement the "border-radius" CSS property in Internet Explorer, then we'll talk. There are some elegant things you could do with that. But until then, lose it. It's gaudy and cheap.
Next, you really did it this time with the status updates. What the hell, Facebook? They're basically indistinguishable from any other wall post now. Are you trying to embarrass me? Are you trying to make it look like I spend all my free time talking to myself online? These aren't self-directed wall posts; they're status updates. But thanks to your new found disregard for distinguishing the two, you make me and everyone else updating their status look like buffoons. Is that what you want? You want me to look like a damn fool to all of my friends, like I'm always just talking to myself in front of them? I thought you knew better, Facebook. I thought you knew that if there was any one message I wanted to send to my friends, it's that I stalk them electronically all the time like any normal person--NOT that I talk to myself all the time. Lose the self status update pictures on the profile screen, bring back the bold font, and get your act together. This is pathetic. If you want to keep showing my picture on status updates on other people's home screens, fine. Be that way. But no way in hell I am going to approve of this embarrassing kind of mix-up under my own roof--on my own profile page.
Also, I've always known that you've never really been the best at being careful to respect other people's languages and cultures. I try to work with you on this because I know it's hard for you. But I've got to put my foot down. When you keep changing your mind on things willy-nilly, it's really hard to understand what you're trying to say. I usually keep my language set to "Pirate English" rather than just regular "English," and yes I know it's still in beta. But look, when you keep changing your mind and altering things, your message gets lost. You forget that other people aren't always on the same page as you. I can't read your mind. You have to be clear with what you say, and you have to make sure to actually remember to properly translate things (and double check them!) before you go changing them all around.
Take wall posting for instance. You changed the button that you use to make a wall post. Don't try and deny it. Now, for native English users, it says "Share." It didn't used to say "Share." I don't remember exactly what it said, but it wasn't "Share." I know you don't think that's a big deal, but think about the unseen implications. When we sat down that day and spent all that time doing your foreign language homework, how do you think we translated the word "share"? Did we do it in a way that would still make sense now that you're using "share" to mean "post"? You don't remember, do you? You can't remember how you translated it! I knew it! Look Facebook, you really need to pay closer attention to these things. Because you forget, and then you just change things without realizing that it might not make as much sense in a foreign language.
That "Share" button I was talking about? Yeah...it currently translates as "Divvy spoils t' all ye mateys" in Pirate English. "All ye mateys"? That doesn't make any sense in this new context--that's clearly plural. I'm trying to send a wall post to ONE person. It implies that when I press that button, it's going to send out whatever I just wrote to more than one person. So I think you can imagine my confusion earlier tonight when I tried to make a simple wall post to a friend. I wasn't sure who all was going to receive it! Now I know, after double-checking the original English, that my fears were ultimately unfounded, but look--you need to be clear about these things. Make sure that you mean what you say, in every language you claim to speak.
Lastly, those filters on the left column on the home screen...why?! It's too much. It's much too much. What is it with you and columns these days? As if those ugly highlights on the other side weren't distracting enough, you had to go ahead and add yet another column with crap nobody's going to click on? Too. Many. Columns. You had a perfectly nice way of filtering things before, with that little equalizer control that was linked to at the bottom. What happened to that? I really hope you didn't throw that away. I hate it when you just throw things away without checking with me first. Because it was beautiful. Sure, I know it maybe wasn't the most obvious thing to everyone, but at least it was classy, whereas this new side filter is just tacky. If you really need it out there so badly, at least give us a way to collapse the damn thing and keep it out of sight. Yuck.
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So look, Facebook. I know this is going to be a hard letter to read, but I really think that at times like these, it's best for everyone to just be honest with each other. You're doing a good job for the most part. I just really wish you wouldn't go off and change everything around like this without telling anyone and then just come back expecting everyone to accept whatever changes you feel like that month. It's not fair to me, and it's not fair to us. I've been pretty quiet--you don't hear a lot of complaints out of me for the most part. I don't think you always appreciate just how lucky you are, with all the things I'm willing to put up with. But these recent changes are too much. I'm afraid that if I don't start calling you out on some of this stuff, it's not going to stop. I'm afraid that you'll start taking hints from players like MySpace. MySpace is a bad influence that I want you to stay away from. I mean, so far you've pretty much been fine, but I just worry that if you're going to be going out like this and going wild--abandoning all sense of responsibility and aesthetics--well who knows what can happen. I just worry.
And remember Facebook, it hurts me more than it hurts you to have to say all of this. I don't want either of us to be hurting. So please, this time, listen. Really take the time to listen. I know you're better than this, Facebook; you're great! Look, we have something really beautiful here. I value that. I don't want to lose that. So please, please, please, take all the time you need to fix these things. I don't expect this overnight. But those extra columns have to go. Status updates need to be status updates, not public soliloquies. Don't round off the pictures in an effort to fit in. And for heaven's sake, make sure you actually know what you're saying to other people when you start speaking other languages.
Now you can always let me know if there's anything you feel that I could be doing better. You're great, Facebook, and I don't want to lose you. But I think it's only fair that you recognize that I've got to have my standards. You've done a great job of exceeding them for such a long time, that I want you to be able to stay at that level. So you can go ahead and take your time with getting these things sorted out. That's ok. We can work through this together as a team. It'll be just you, me, and 175 million other members. It just saddens me a little to see some of these changes. I know you can do so much better, Facebook. If you're going through a rough time, or something's bothering you, we can always talk. In fact, I think open communication is probably always best. I would have much preferred to have known about all this before you went and just changed everything on impulse. You should have told me, and I could have given you preemptive feedback. Now it's just a sticky situation.
But I said I was going to end this message on a positive note, and I am. I have faith that you can do the right thing, Facebook. I've seen how great you can be, so I want to encourage you to reclaim that greatness. So please just take a moment to read over the things I've layed out here a couple times (feel free to ask any clarification questions, of course), and do what needs to be done to keep this great. Here's looking at you, kid.
Gordon Myers